Policies
Privacy Policy
Last updated: September 8, 2025
The short version
We collect what we need to fulfil your order and run the store: your contact, payment, order and device details.
We use it to process orders, answer your questions, prevent fraud and, if you agree, send you offers.
We share it with Shopify and the service providers who help us run the store.
We never sell the phone numbers you give us for text messages.
You can ask us to access, correct or delete your information at any time.
01
Personal Information We Collect
Contact details, payment and financial details, account and order information, and information about the device and browser you use on our site.
02
Where It Comes From
Directly from you, automatically when you use our site, and from the service providers and partners who help us run the store.
03
How We Use It
To provide our products and services, process payments, fulfil orders, communicate with you, send marketing by email, text or post where you’ve agreed, show you relevant online ads, prevent fraud and meet our legal obligations.
04
How We Share It
With Shopify and the vendors who provide services for us, with marketing partners for personalized advertising, and where the law requires it.
05
Our Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services.
06
Third-Party Websites and Links
Our site may link to other websites. We aren’t responsible for their privacy practices.
07
Text Message Marketing
If you opt in to text messages, we use your number only to send them. We do not sell, rent, loan, trade, lease or otherwise transfer any phone numbers for profit. Reply STOP at any time to opt out.
08
Children’s Data
Our store isn’t intended for children, and we don’t knowingly collect their personal information.
09
Security and Retention
No security measure is perfect. We keep your information only as long as we need it to provide our services and meet our legal obligations.
10
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct or move your information, and to opt out of its sale or sharing. We honour Global Privacy Control signals.
11
Complaints
If you have a complaint about how we handle your information, contact us. You may also be able to complain to your local data protection authority.
12
International Transfers
Your information may be transferred to, stored and processed outside the country where you live.
13
Changes to This Policy
We may update this policy from time to time. We’ll post the new version here with the date it changed.
14
Contact
Email support@dolcasugar.com with any questions about your privacy.
Questions about this policy?
Email support@dolcasugar.com. We reply within 1 business day.
